Joistwell support

Help for the work at hand.

For questions, bug reports, or purchase help, email support@jimdoes.it.

Do I need an account?

No. Joistwell is designed to work locally on your iPhone without a Joistwell account.

Where is my information stored?

Your home, project, measurement, photo, and preference information stays in local app storage unless you choose to export or share it.

How does Joistwell Annual work?

You can create one project free. Joistwell Annual unlocks additional projects. Manage or cancel the subscription through your Apple Account subscription settings.

How do I restore a purchase?

Open Joistwell, go to Settings, choose Joistwell Annual, then select Restore Purchases.

Why is a tool unavailable?

Some tools rely on specific iPhone hardware or permissions. Room Scan needs supported LiDAR hardware; other tools may need camera, motion, microphone, or flashlight access. Joistwell will explain what is missing.

Is Joistwell a replacement for a professional?

No. Measurements, estimates, guides, and device sensors are practical aids. Use qualified professionals and appropriate safety precautions for work involving structure, utilities, hazardous materials, or code requirements.

How can I report a problem?

Email support@jimdoes.it with your iPhone model, iOS version, what you expected, and what happened. Screenshots help when available.